This week, Facebook rolled out a new feature for business pages that allows you to reply to comments on Instagram using Facebook messenger. The best part about this update is that it is can be done on your computer! No longer will you have to type out a long comment to patients or clients on a tiny phone screen and tedious keyboard. Learn how to use this update and how you can use it to your advantage.

How Do I Access Instagram Comments on Facebook?

When you click into your business page, go up to the message box. From there, it will give you the option to connect your Instagram page. Once connected, your message box will fill up with comments from users on your page. You will then be able to reply to comments. This makes interacting on your Instagram account a little easier! Also, if you aren’t one to include hashtags on your media, you can drop some in the comments instead. Unfortunately, Instagram still has not given us access to writing captions, messaging and posting videos/photos from a computer.

Make Messages and Replies More Personal and Better Crafted

Instead of giving the shortest answer possible because you hate typing on your phone (we can all relate), take your time to craft out an informative reply users will enjoy and benefit from reading. You can also use this new feature to hold yourself accountable to reply to all your comments. This is especially valuable to businesses with many followers and have many people to respond to.

Manage Comments and Messages in One Place

If you hate jumping back between Facebook messenger, your Facebook page, and Instagram, this new update is great for you. The new Facebook inbox gives you access to messenger, your business page (for comments), and Instagram comments in one place, whether on your browser on your computer or via the Pages Manager mobile app. You have the option to view everything in one feed, or you can sort them and look through them individually. This will help whoever is managing your customer service, especially for large and busy Facebook and Instagram accounts. Having easier access to replying to messages and comments will give your page more credibility and make users happier to see how much engagement exists.

Start Using This Update Today

If you haven’t done so already, connect your Instagram account to your business Facebook page and start playing around with the new messenger to see how you can make your customer service and social media strategy even better! To stay on top of the latest news in social media, SEO and more, be sure to check back at our blog every week. Contact us at Practice Affiliate today to see how we can help take your business to the next level.